E-Learning Frequently Asked Questions
Login Issues
1. I cannot log in with my VIS account. What should I do?
Please make sure you enter your VIS username and password exactly as registered, including capital letters and special characters such as $.
Examples of VIS usernames: $Player000000, $Coach0000, $Official0000000, $Medical000000.
Examples of VIS usernames: $Player000000, $Coach0000, $Official0000000, $Medical000000.
2. I do not have a VIS profile. What should I do?
The process for obtaining an account in VIS WebManager depends on your category:
- Players, Clubs, and Referees: The responsibility for creating an account lies with the National Federation. If you belong to one of these categories, please reach out to your National Federation directly to request your account. They will guide you through the registration process.
- Officials, Coaches, Media, and Medical Staff: To get an account, you must contact the direct person or organization you will be working with, such as a club, a player, or a National Federation. Once you have contacted them, they will forward your request to the respective National Federation. Alternatively, if you already have the contact details for the National Federation, you can reach out to them directly.
3. I forgot my VIS username. What should I do?
Please refer to the following page for instructions on how to find your VIS username:
https://app.fivb.com/help/identity/find-your-username
https://app.fivb.com/help/identity/find-your-username
4. I forgot my VIS password. What should I do?
Please refer to the following page for instructions on how to reset your VIS password:
https://app.fivb.com/help/identity/reset-your-password
https://app.fivb.com/help/identity/reset-your-password
5. My account has been temporarily blocked. What should I do?
For security reasons, multiple unsuccessful login attempts may temporarily block access. Please wait until the temporary restriction has expired before trying again.
6. I can log in, but I cannot find Play Clean, Safeguarding, or Prevention of Competition Manipulation. What should I do?
If you cannot find these courses after clicking “Courses” in the left-hand menu, you are most likely logged in with your email address. Please log out and log in again using your VIS username and password. Logging in with an email address will not give you access to these courses.
Course Access & Technical Issues
1. I completed a course, but it is still not showing as completed. What should I do?
After completing all course content, please click “NEXT” and then “FINISH” at the top right corner of the course. This final step is required for your course completion to be registered correctly.
2. I am redirected or logged out when I try to access a course. What should I do?
Please try the following:
- Resize your browser window or try using full-screen mode.
- Use Google Chrome or Microsoft Edge.
- Clear your browser cache and cookies.
- Disable any browser extensions or ad blockers.
- Try accessing the course from another device, such as a smartphone or another computer.
3. I opened the course, but I cannot see the content or navigation buttons. What should I do?
Please resize your browser window or use full-screen mode. Some course content may not display correctly depending on your screen size.
If the issue continues, refresh the page or try another browser or device.
4. The course video is not loading. What should I do?
- Resize your browser window or try using full-screen mode.
- Use Google Chrome or Microsoft Edge.
- Clear your browser cache and cookies.
- Disable any browser extensions or ad blockers.
- Try accessing the course from another device, such as a smartphone or another computer.
Course Completion & Validity
1. I retook a course, but my completion date has not changed. Why?
If your existing certificate is still valid, retaking the course will not update the completion date or generate a new certificate.
2. Do I need to retake a course if my certificate is still valid?
No. You do not need to retake the course while your current certificate remains valid.
Certificates & Statements of Completion
1. Where can I download my certificate or Statement of Completion?
Click your profile at the top right of the screen, then select My Profile → Achievements.
2. Will I receive a certificate after completing an FIVB E-Learning Coaches Course?
No. FIVB E-Learning Coaches Courses do not issue certificates. You will receive a digital Statement of Completion.
3. How can I obtain an official FIVB Coaches Course certificate?
Official certificates are issued to participants who successfully complete an in-person FIVB Coaches Course.
